Returns & Exchanges

At EQQUALBERRY, we want you to be fully satisfied with your skin-friendly products. If you are not completely happy with your purchase, you may return or exchange unused items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] or through our portal with your order number and the reason for the return.

• 2.
  Prepare the Package

  Ensure the products are in their original packaging and securely sealed to prevent damage during transit back to our facility.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned items, we will process your refund to the original payment method or ship your replacement within 5-7 business days.